Last Updated: [Date]

1. Introduction

The Relationship Reset ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Data Controller:
Emma Hall
Email: [email protected]
Location: Worldwide

2. Information We Collect

2.1 Information You Provide Directly

Contact Information: Name, email address, phone number, country/location

Account Information: Username, password (encrypted), profile details

Booking Information: Session preferences, time zone, availability

Payment Information: Billing details (processed securely through third-party payment processors)

Health & Therapeutic Information: Information shared during intake forms, assessments, sessions, and communications relevant to therapy/coaching services

Communication Data: Messages sent via contact forms, email, or messaging platforms

2.2 Information Collected Automatically

Technical Data: IP address, browser type, device information, operating system

Usage Data: Pages visited, time spent on site, referral source, click patterns

Cookies & Tracking: See Cookie Policy for details

2.3 Session Recordings (If Applicable)

Video/audio recordings of therapy sessions (only with explicit consent)

Recordings stored securely and deleted after [timeframe, e.g., 30 days] unless otherwise agreed

3. How We Use Your Information

3.1 Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Contract Performance: To deliver services you've booked. Legitimate Interest: To improve services, send relevant information, and prevent fraud. Consent: Marketing communications, session recordings, cookies (where required). Legal Obligation: Tax records, legal compliance

3.2 Specific Uses

Service Delivery: Scheduling sessions, providing therapy/coaching, creating personalized hypnosis recordings

Communication: Responding to inquiries, sending appointment reminders, and post-session materials

Payment Processing: Processing transactions, managing subscriptions

Marketing: Sending newsletters, course updates, promotional offers (with consent)

Improvement: Analyzing website performance, understanding client needs

Legal Compliance: Meeting tax, accounting, and regulatory requirements

Security: Preventing fraud, protecting against unauthorized access

4. How We Share Your Information

We do NOT sell your personal information. We share data only in these circumstances:

4.1 Service Providers

Third-party processors who help us operate our business:

Payment Processors: [Stripe/PayPal/etc] - payment processing

Email Service: [ConvertKit/Mailchimp/etc] - marketing communications

Video Platform: [Zoom/etc] - session delivery

Website Hosting: [hosting provider] - website operation

Analytics: Google Analytics - website performance (anonymized where possible)

CRM Systems: [any booking/client management systems]

All processors are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests.

Enforce our terms and policies.

Protect rights, property, or safety.

Respond to emergencies involving danger to persons.

4.3 Professional Obligations

In rare circumstances, confidentiality may be breached:

Risk of serious harm to yourself or others

Child protection concerns

Court orders or legal requirements

With your explicit consent

5. International Data Transfers

Important: Our services operate internationally. Your data may be transferred to and stored in:

United Kingdom (business operations)

Thailand (where services are delivered)

Other jurisdictions (where service providers are located, e.g., the USA for cloud services)

We ensure appropriate safeguards through:

Standard Contractual Clauses (EU-approved)

Adequacy decisions where applicable

Processor agreements requiring equivalent protection

By using our services, you consent to these transfers under appropriate protections.

6. Data Retention

We retain your information for as long as necessary:

Client Records: [6-7 years] after last session (legal/professional requirement)

Financial Records: [6 years] (UK tax law requirement)

Marketing Data: Until you unsubscribe or request deletion

Website Analytics: [26 months] (Google Analytics default)

Session Recordings: [30-90 days] or as agreed

Inactive Accounts: Deleted after [2 years] of inactivity

7. Your Rights (Under GDPR & UK Data Protection)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion ("right to be forgotten") in certain circumstances
Restriction: Limit how we use your data
Portability: Receive your data in machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Opt out of marketing or other consent-based processing

8. Data Security

We implement appropriate technical and organizational measures:

Encryption: SSL/TLS for data transmission, encrypted storage where appropriate

Access Controls: Limited access on a need-to-know basis

Secure Platforms: Use of reputable, secure service providers

Password Protection: Strong password requirements

Regular Reviews: Security measures are updated regularly

However, no method is 100% secure. You use our services at your own risk.

9. Cookies & Tracking Technologies

We use cookies to improve your experience. See our Cookie Policy for details.

Types of Cookies:

Essential: Required for website function

Analytics: Understanding how visitors use our site (Google Analytics)

Marketing: Tracking advertising effectiveness (Facebook Pixel, etc.)

Preferences: Remembering your settings

Control Cookies:

Browser settings to block/delete cookies

Opt-out tools (Google Analytics opt-out)

Cookie consent banner preferences

Note: Blocking essential cookies may affect website functionality.

10. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect information from minors without parental consent. If you believe we have collected data from a minor, contact us immediately.

11. Marketing Communications

How We Use Your Email:

Service updates and session reminders

Educational content and resources

Course launches and promotional offers

Newsletters and blog updates

Your Rights:

Unsubscribe link in every marketing email

Update preferences in your account

Email us to opt out: [email protected]

We will never: Spam you, sell your email, or share with unrelated third parties.

12. Third-Party Websites

Our website contains links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes effective upon posting.

Significant changes: We'll notify you via email or a prominent website notice

Last updated: 9th January 2026

14. Complaints & Supervisory Authority

If you have concerns about how we handle your data:

First: Contact us directly: [your email]

Then: You may lodge a complaint with:

UK: Information Commissioner's Office (ICO) - ico.org.uk

EU: Your local Data Protection Authority

15. Contact Us

Questions about this Privacy Policy or your data:

Email: [email protected]
Website: https://therelationship-reset.com
Response Time: Within 48 hours on business days